Privacy Policy

Last Updated: March 13, 2025

Introduction

Easy Go Shuttle ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

Information We Collect

We collect and process the following categories of personal information:

Information You Provide to Us

• Booking Information: When you make a reservation with Easy Go Shuttle, we collect information necessary to complete your booking, including:
  • Full name
  • Email address
  • Phone number
  • Country of residence
  • Travel details (pickup/dropoff locations, dates, times, number of passengers, flight/train details)
• Communication Information: We keep records of your communications with us, including emails, phone calls, and messages through our website.

Information We Collect Automatically

• Usage Data: We may collect information about how you use our website, including:
  • IP address
  • Geographic location
  • Browser type and version
  • Operating system
  • Pages you visit on our website
  • Time and date of your visit
  • Time spent on pages
  • Referral source

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your transportation bookings
• To communicate with you about your reservations
• To respond to your inquiries and provide customer support
• To improve our services and website functionality
• To personalize your experience based on your geographic location
• To analyze website usage and optimize performance
• To detect and prevent fraudulent activities
• To comply with legal obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: Processing is necessary for the performance of a contract with you (when you book our services)
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and website
• Consent: We process certain data with your consent, such as when you opt-in to receive marketing communications
• Legal Obligation: Processing is necessary to comply with legal requirements

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.
• Legal Requirements: We may disclose your information when required by law, such as to comply with a subpoena, legal proceedings, or similar legal process.

Third-Party Tools and Analytics

We use several third-party analytics tools to help us understand how visitors use our website:

Service	Purpose	Privacy Policy
Google Analytics	Used to collect information about how visitors use our website. We use this information to compile reports and help us improve the site.	Google Privacy Policy
Microsoft Clarity	Used to collect information about how users interact with our website, helping us identify user experience issues and improve our site.	Microsoft Privacy Statement
Sentry	Used to monitor and track errors in our application to improve functionality and user experience.	Sentry Privacy Policy

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We follow industry standard security practices to safeguard your data.

Key security measures include:

• Secure storage of personal information in protected databases
• Regular security assessments and updates
• Access controls and authentication procedures
• Encrypted data transmission

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Payment Information

Easy Go Shuttle does not collect or store credit card information through our website. We offer two payment options:

1. Cash payment directly to the driver
2. Credit card payment to the driver via a secure card terminal

When paying by credit card to the driver, the transaction is processed through the card terminal, and we do not store your credit card details in our systems.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the contact information provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For more information about how we use cookies, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

By using our services, you consent to the transfer of your information to countries outside your country of residence, including to the United States, where different data protection standards may apply.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

• By email: contact@easygoshuttle.com
• By phone: +33 6 59 19 82 87
• By mail: 34 Av des Champs-Élysées
  75008 Paris

Compliance with Data Protection Laws

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and European Economic Area.

If you have a complaint about our handling of your personal information, you may contact your local data protection authority.